Return Center

We’re committed to your satisfaction. If there’s an issue with your order, we’re here to help.

Return & Exchange Policy

Eligible Returns

We accept returns or exchanges in the following cases:

Defective or damaged items upon arrival
Shipping errors (wrong item, quantity, or model)
Standard, non-customized products in unused condition (within 14 days of delivery)

Return Window: Within 14 days of receiving the goods
Condition: Items must be unused, in original packaging

Non-Returnable Items

Due to the intimate and customized nature of our products, the following cannot be returned:

Custom-made or private label bondage restraints (with logo, unique design, special materials)
Used or opened items
Clearance or promotional items marked as “Final Sale”

Defective or Damaged Items

If your order arrives damaged or defective:

Take clear photos of the item and packaging
Contact us within 7 days of delivery
We will offer:
- Free replacement
- Credit toward your next order
- Full or partial refund (based on situation)

How to Start a Return

Please email us at [[email protected]] with the following:

Order number
Photos of the issue (if applicable)
Reason for return

Our support team will respond within 24–48 hours with the next steps.

Return Shipping

For eligible returns due to our error, we cover the return shipping.
For returns due to other reasons (e.g., change of mind), return shipping is the customer’s responsibility.

📍 Note for Wholesale & B2B Clients

For large volume or custom orders, returns are handled on a case-by-case basis. Please contact your account manager for assistance.